At Shop2.aabapp.com customer satisfaction is our top priority. To ensure a seamless shopping experience, we offer a transparent and convenient refund policy. Please review the details below:

1. Eligibility for Refund

• A refund is applicable if the product received is defective, damaged, or significantly differs from the description provided.
• Refund requests must be submitted within 7 days from the date of delivery.
• Products must be returned in their original condition, unused, and in the original packaging.

2. Non-Refundable Cases

Refunds will not be granted in the following situations:

• Products that have been used, altered, or damaged by the customer.
• Requests made after the 7-day refund window.
• Products marked as non-returnable during purchase.

3. Refund Process

• Submit your refund request by contacting our customer service team via email or phone with your order details and reason for the refund.
• Once approved, our team will provide instructions for returning the product.
• Refunds will be processed within 7–10 business days after the returned product is received and inspected.

4. Refund Method

• Refunds will be issued to the original payment method used during the purchase (credit card, e-wallet, or bank transfer).

5. Additional Information

Shipping costs for returns will be covered by Shop2.aabapp.com if the refund is due to product defects or errors. For other cases, the customer may be responsible for return shipping fees.

We are committed to making your shopping experience at Shop2.aabapp.com worry-free. If you have any questions regarding our refund policy, feel free to contact our support team for assistance.